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Preferred Customer Program | Customer Service

Receive more of what you love: join our Preferred Customer program by visiting a Crabtree & Evelyn store.

Once you join, you will receive a card with your USA Preferred Customer number that you can use whenever you shop at participating USA stores or online at crabtree-evelyn.com. At this time, you can’t enroll for this program online but, if you are a Preferred or Prestige Preferred Customer, you can use your card online by inputting your card number during the check-out process.

USA Preferred Customer benefits
• Email-only exclusive offers
• Special sale events
• Private in-store events
• E-mail-only birthday bonus
• Simply spend $250 as a preferred customer and you will automatically become a
  Prestige Preferred Customer*
(you can accumulate $250 with one order or several orders over a period of months or even years).

USA Prestige Preferred Customer benefits
• Enjoy 10% off every purchase**
• Email-only exclusive offers
• Special sale events
• Private in-store events
• Email-only birthday bonus

* Make sure you give your email and we’ll notify you by email when you have reached Prestige status. Please note that purchases count only if your card is issued by a Crabtree & Evelyn USA company-owned store. Cards issued by independent licensed USA Crabtree & Evelyn stores cannot be credited for online purchases.

** 10% discount is valid on most regular-price items excluding tax in participating stores and online. Not valid on Vera Bradley, Crabtree & Evelyn sleepwear, purchase of gift cards, items reduced for sale or on promotion or in conjunction with any other discount, coupon or offer.




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